Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Response Warranty

  • Our crew of service technicians will do their best to respond to your assistance demands within up to 1 hour. If, however, the trouble you have experienced calls for some help from our Administrators’ =Dept,= we will send the ticket to the person on duty and will submit a note to tell you.

  • Top quality support service

  • Top–quality Customer Help Service

  • Our customer support crew is going to be online for you round the clock to to take care of all help inquiry tickets that you send to us. We offer client help for all the software programs that are pre–configured on your web server. These include our in–house made Online Control Panel, the selected Operating System and the server admin panel (with respect to the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • In the Online Control Panel that will come without charge along with your virtual server, you will find a content rich Help zone, that features all that you should know about supervising your web pages and applications. We have integrated a wide array of how–to reports and video guides that display the essential site management responsibilities in an easy to read fashion.