Client Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Guarantee

  • We offer a one–hour response time guarantee for every trouble ticket or e–mail that you submit to our technical support team. We will rapidly reply to all typical inquiries and forward the case to our administrators in case any further assistance is needed. If you take advantage of the Admin Services package, we will carry out any of the included server management services at a time that has been discussed with you preliminary.

  • Top quality support service

  • An Exceptional Customer Service

  • Our technical support team will be at your disposal round–the–clock should you need help while working with the Online Control Panel or with any of the applications that we pre–install for your convenience on the dedicated server. What is more if you require assistance with all the regular administration tasks on your dedicated web hosting server, you can take a look at the Admin Services package, which includes data backup hard drive storage space, Operating System updates on a weekly basis, troubleshooting and installation services, server monitoring and restarting services, etc.

  • Intuitive help center

  • An Intuitive Help Area

  • Our Online Control Panel was preinstalled for each Linux dedicated hosting server. Among its functions is a very handy integrated knowledge base that will walk you step by step on all the operations that you can perform. The majority of instructional articles in addition video versions that show all the operations that you can carry out in a highly illustrative manner. You can find the educational articles and the video tutorials in the top right corner of each section of the Online Control Panel.