1 hour ticket response
We are committed to offering a fast and proper answer to each helpdesk ticket sent by a user. Our capable support engineers will review your request and will think of the best option. We offer a 1–hour response time guarantee for all client support tickets. In fact, the average support ticket response time has proven to be twenty minutes.
A Top–Class Support Service
Our client service staff members have enormous experience in the shared website hosting niche and are qualified enough to offer a quick solution to your problem. If, however, the case at hand is not within the competency of a customer support engineer, the support ticket will be forwarded to a programmer or sysadmin for further investigation.
An Easy–to–Navigate Help Center Section
To help you get a quick hint on how you can use a particular feature, we have implemented a really user–friendly Help Center section in our Online Control Panel. You can search through a vast selection of web hosting account administration articles and website management articles, take a gaze at our F.A.Q. archive or check out our how–to video tutorials.
