Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • You’ll find nearly all the answers to your questions in the intuitive Help Center built into our Website Control Panel. It boasts an enormous database with commonly asked questions and detailed instructional articles prepared by our qualified client support staff.

  • Top quality support service

  • Instructional Videos

  • For those of you who prefer to discover how to tackle a typically encountered issue by watching an educational video, we have added a collection of video tutorials to our Website Control Panel. All the educational videos are concise and easy to follow. They offer you step–by–step demonstrations of various website administration tasks.

  • Intuitive help center

  • A One–Hour Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24–7 customer support service with a one–hour ticket response guarantee. A group of practiced tech support engineers will be online for you to answer all the enquiries that you may have. During non–peak hours, a response will be provided within just 20 minutes.