Tech Support Channels

  • 1 hour ticket response time
  • A One–Hour Support Ticket Response Guarantee

  • Each help request you send to us will be responded to within maximum 1 hour. In case your trouble ticket or email calls for additional assistance from a server administrator, we will timely forward it and leave a note to let you know that your case is being examined. If you order our Admin Services package, any of the services included there will be performed at a time that is convenient for you.

  • Top quality support service
  • An Excellent Customer Care Service

  • Our help desk support staff will be at your disposal round–the–clock if you require assistance with our Website Control Panel or with any of the apps that we install for your convenience on the dedicated hosting server. Furthermore if you need assistance tackling all the standard administration tasks on your dedicated hosting server, you can make use of the Admin Services package, which includes data backup hard disk drive storage space, Operating System updates on a weekly basis, problem troubleshooting and software installation services, server monitoring and rebooting procedures, etcetera.

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • Every Linux dedicated hosting server includes our charge–free Website Control Panel, which features an integrated knowledge base and a collection of step–by–step video tutorials. Whenever you require assistance while working with the Website Control Panel, just click the Help or Videos buttons situated in the upper right corner.