A 99.9% Server Uptime
We’ve set up our cloud website hosting system using stable hardware components and heavily customized software. Our administrators have installed a modified version of SELinux on all our physical servers to ensure utmost protection and reliability. We have set up a number of denial–of–service protection mechanisms in addition to powerful firewalls to make sure our internal network is invincible and secure.
All our Linux cloud website hosting packages come with a 99.9% server uptime guarantee. And no matter which datacenter you opt for, the uptime guarantee stays unchanged.
A 99.9% Network Uptime
When you set up your own cloud hosting system, it is very important that you also set up your own network architecture. That is why we built a custom internal network in each one of our datacenters. Based on top–quality Juniper routers and switches, our internal network allows for ultrasonic data transfer rates and is also fully redundant.
In this way, you will enjoy a 99.9% network uptime in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter as well as in our AU datacenter, no matter which web hosting offer you have picked.
A 30–Day Money–Back Guarantee
Despite the fact that we have done just about everything to reduce all possible risks with our cloud hosting packages and regardless of the fact that we provide excellent tech support, there are cases when the customer simply isn’t pleased with what we have to offer. Or he wants to upgrade to a more powerful hosting solution, like a virtual private server or a dedicated hosting server.
This is exactly why our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you are not satisfied, you will get a reimbursement.
24/7 Technical Support
If you run a web hosting firm, your tech engineers are of primary importance. That is the reason why we have attentively hand–picked a highly qualified team of technical support engineers, each with lots of years of experience behind his back. With their help, our company offers 24x7 support with all our hosting packages.
And not just that, our company offers a 1–hour response time guarantee. All questions are answered in less than one hour and our average support ticket response time is under twenty minutes!