24/7 Customer Support in Cloud Website Hosting
The customer and technical support services for our cloud website hosting plans are twenty-four-seven, therefore you can forget all about waiting for a couple of days in order to receive assistance. In case you aren't our client yet, you can phone us, chat with a representative or send an email. In case you do have an account, you are able to open a support ticket on top of the other three ways of communication. You're able to select the most suitable way to contact us based on what your location is or the hardware you use. We will assist you for almost any webhosting-related query that you have or issue that you can experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you may open a ticket, but even in this situation the maximum reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
You'll be able to test our support services even before you purchase a semi-dedicated server account from our company since we have telephone and live chat support for pre-sales, billing and general queries. Our agents can help you select the most suitable plan or supply you with information about our servers, so as to check whether the system requirements for your sites are met. In case you're an existing customer, you also have the option to contact us through electronic mail or via our ticketing system, which is accessible through the Hepsia hosting Control Panel. We guarantee that any time you employ any of these two ways of contact, you'll get an answer within a maximum of 1 hour and that’s 24/7, which includes weekends and official holidays. If you've used the web hosting services of other companies, even big ones, you will be able to compare the reply time because it often takes a whole day for them to address a support ticket.
24/7 Customer Support in VPS Hosting
If you buy a virtual private server through us, you'll be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, we now have several local phone numbers in the USA, the UK and Australia plus a live chat service. If you're an existing customer and you want assistance with some technical issue that requires more time to analyze or resolve, you will be able to open a support ticket through your billing account or you can send an email message and we will take care of the issue and send you an answer within 1 hour. The response time is guaranteed 24/7, including holidays and weekends, however for many issues it takes less than 30 mins to get support. The support service covers the VPS and all the pre-installed software it comes with, so if you need help with third-party software, you'll be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Web Hosting
We are aware how important it is to have quick support in general, let alone when you manage a whole server, that's why each dedicated server that we offer features 24/7 support with one-hour reply time guarantee regardless of the situation. This service is cost-free for any kind of difficulties with the server or the software that was installed from our administrators through the setup, so you're able to get in touch with us as many times as you would like, even during holidays. You can either open a trouble ticket from the billing section or you could send an e-mail, and the actual reply time for both rarely surpasses thirty minutes since we have administrators available round the clock. If you want general information about our servers or you've got any kind of billing question/issue, you may also call one of the local telephone numbers that we have on 3 continents or you may take advantage of our live chat service and consult with an agent online. For third-party software support, we provide a Managed Services upgrade, which you are able to include to your server package through your billing Control Panel.