You'll find a lot of shared website hosting providers available, yet many of them are resellers who have limited resources, particularly when it comes to support. A good way to distinguish them is the option to reach the company over the telephone. The type of support that you'll have via this particular channel of communication will vary based on the provider - several of them provide you with dedicated phone support, others offer general and customer support only as some issues are more time-consuming and it's a lot less difficult to be resolved through a trouble ticket, particularly when the issue needs to be escalated. Nonetheless, it is good to find that you can always get in touch with your website hosting supplier since there are countless small-scale issues which can be managed effortlessly and in a timely manner with a telephone call, not mentioning that you're able to get additional info regarding the services before you become a customer.