You'll find a lot of shared website hosting providers available, yet many of them are resellers who have limited resources, particularly when it comes to support. A good way to distinguish them is the option to reach the company over the telephone. The type of support that you'll have via this particular channel of communication will vary based on the provider - several of them provide you with dedicated phone support, others offer general and customer support only as some issues are more time-consuming and it's a lot less difficult to be resolved through a trouble ticket, particularly when the issue needs to be escalated. Nonetheless, it is good to find that you can always get in touch with your website hosting supplier since there are countless small-scale issues which can be managed effortlessly and in a timely manner with a telephone call, not mentioning that you're able to get additional info regarding the services before you become a customer.
Phone Support in Shared Website Hosting
Because we have live phone support 14 hours every day, you have the option to contact us and speak with one of our customer support agents to get more info about the shared website hosting that we supply and ensure that our servers meet the system requirements for your web sites before you purchase anything. For your convenience, we now have phone numbers on three continents and you are able to call the one closer to you - in the USA, the United Kingdom or Australia. If you are already a customer, you will be able to call about general and billing issues, or even about some tech ones. If the problem is strictly technical or it needs longer time to analyze, you should go through our ticketing system, that will enable both you and our technical support crew to monitor the information supplied by each side.