In case you have a site, a problem may always emerge and it does not necessarily need to be associated with the web hosting service. For instance, something can go wrong when you bring an application up to date or some crucial data could be edited or erased by chance. Regardless of what the nature of the problem might be, you’ll have to contact the respective customer service team and request them to restore a backup or to assist you in dealing with the problem that you’re having. How promptly they’ll do that will determine the span of time that your websites will be unreachable. For specific websites such as social networking websites or shopping portals, a repetitive outage period too often means lost users and money. Having said that, it’s very important for you to use the services of a web hosting company that offers not only a good customer care service, but also a timely one.