One-Hour Response Guarantee in Cloud Website Hosting
With a cloud website hosting from us, you can just forget about waiting around for hours, or even a whole day, to get a response to an e-mail or a helpdesk ticket. Regardless of when you get in touch with us, we’ll lend you a helping hand within less than 1 hour with any technical and sales questions you may have. As a matter of fact, our actual response time scarcely ever exceeds twenty to thirty minutes. Since we are available 24 hours a day, 7 days a week, you will always receive support in a well-timed fashion and we understand just how crucial that is in the online world. Soon after you contact us, we’ll answer your queries. If you confront any technical obstacle, we’ll deal with it on your behalf, or we’ll provide you with all the necessary information in case there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
As we recognize precisely how vital it is to receive timely help, we promise that you won’t ever need to wait around for more than 60 minutes to receive a reply to any support ticket that you submit via your semi-dedicated server Control Panel. The fact is, you will seldom have to wait around for more than 20 to 30 minutes and this is valid for any issue regardless of its nature – billing, general or technical. Furthermore, our customer and technical support staff is working 24-7-365, which means that even if you send a ticket during public holidays, you’ll invariably obtain a lightning-fast response, which will contain the answer to an inquiry, the solution to a complication or the information required to solve an issue yourself – if there is something that you need to do on your end. If you use our services, you won't ever need to waste a whole day waiting around for a response like you would with other hosting companies.