If you ever have any inquiries in regard to the hosting service in general or you face a problem with your sites, you’ll have to contact the web hosting provider’s tech support team. It may not matter how promptly they’ll reply if you have a query of a generic nature, but a problem like a blundered software application update, for instance, may result in your site becoming broken or inaccessible on the Internet. And the longer you wait for the support team to help you out, the longer the site will be offline. If you offer services or goods online, any outage will negatively affect your site and you can lose existing or potential clients. A lot of web hosting providers, chiefly resellers, handle e-mails and support tickets within twenty four hours, but in the Internet era this is far too long, as visitors will hardly ever return to a site that isn’t working correctly for a lengthy period of time.

One-Hour Response Guarantee in Cloud Website Hosting

With a cloud website hosting from us, you can just forget about waiting around for hours, or even a whole day, to get a response to an e-mail or a helpdesk ticket. Regardless of when you get in touch with us, we’ll lend you a helping hand within less than 1 hour with any technical and sales questions you may have. As a matter of fact, our actual response time scarcely ever exceeds twenty to thirty minutes. Since we are available 24 hours a day, 7 days a week, you will always receive support in a well-timed fashion and we understand just how crucial that is in the online world. Soon after you contact us, we’ll answer your queries. If you confront any technical obstacle, we’ll deal with it on your behalf, or we’ll provide you with all the necessary information in case there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

As we recognize precisely how vital it is to receive timely help, we promise that you won’t ever need to wait around for more than 60 minutes to receive a reply to any support ticket that you submit via your semi-dedicated server Control Panel. The fact is, you will seldom have to wait around for more than 20 to 30 minutes and this is valid for any issue regardless of its nature – billing, general or technical. Furthermore, our customer and technical support staff is working 24-7-365, which means that even if you send a ticket during public holidays, you’ll invariably obtain a lightning-fast response, which will contain the answer to an inquiry, the solution to a complication or the information required to solve an issue yourself – if there is something that you need to do on your end. If you use our services, you won't ever need to waste a whole day waiting around for a response like you would with other hosting companies.