One-Hour Response Guarantee
Want to find out more about the 1-hour response time guarantee and how you may take advantage of it in your capacity as client?
In case you have a site, a problem may always emerge and it does not necessarily need to be associated with the web hosting service. For instance, something can go wrong when you bring an application up to date or some crucial data could be edited or erased by chance. Regardless of what the nature of the problem might be, you’ll have to contact the respective customer service team and request them to restore a backup or to assist you in dealing with the problem that you’re having. How promptly they’ll do that will determine the span of time that your websites will be unreachable. For specific websites such as social networking websites or shopping portals, a repetitive outage period too often means lost users and money. Having said that, it’s very important for you to use the services of a web hosting company that offers not only a good customer care service, but also a timely one.
One-Hour Response Guarantee in Shared Website Hosting
In case you are using one of our shared website hosting
and you’ve got a question or run into a problem, you can get in touch with us 24-7-365 by posting a tech support ticket or by sending an e-mail and we promise that you will get a reply in no more than 60 minutes. In case the issue can be resolved, we will do it before we reply, while if there’s something that you have to do on your end, we’ll supply you with all the necessary information – what settings to check, what possible solutions to try out, and so on. Typically, you’ll get a response within maximum thirty minutes, which implies that waiting for hours and hours on end or even for more than a day to obtain assistance is something impossible. Our 1-hour response guarantee is valid for any inquiry that you may have – technical, general or billing.