A live chat is a real-time way of communication between a hosting supplier's support team and its clients. It's an efficient way to get some info about the hosting services or get some problem resolved since you're speaking with a live representative. The benefits of using a real-time chat service instead of calling or opening a support ticket are the reduced chance of errors at the time you exchange information such as usernames or domain names, the quicker response time since the communication is real-time as well as the fact that you don't have to stay on the chat all the time - you'll be able to do something else while the agent examines the issue in question. Also, you're able to join a live chat room from any kind of computer that's connected to the web, avoiding the phone costs that you'll need to pay when you are calling to a different country.
