A live chat is a real-time way of communication between a hosting supplier's support team and its clients. It's an efficient way to get some info about the hosting services or get some problem resolved since you're speaking with a live representative. The benefits of using a real-time chat service instead of calling or opening a support ticket are the reduced chance of errors at the time you exchange information such as usernames or domain names, the quicker response time since the communication is real-time as well as the fact that you don't have to stay on the chat all the time - you'll be able to do something else while the agent examines the issue in question. Also, you're able to join a live chat room from any kind of computer that's connected to the web, avoiding the phone costs that you'll need to pay when you are calling to a different country.
Live Chat Support in Shared Website Hosting
As we acknowledge the fact that a great number of troubles are usually resolved when you talk to a live person, we offer a live chat service for all of our prospective and current clients. Our chat is available every single day and our customer care representatives will assist you with a variety of questions and troubles. If you are not our customer yet, you're able to find out more about our shared website hosting plans and the hosting environment in general in order to be certain that your websites will operate effectively on our servers. In case you already have an account and you've got some questions or you experience any kind of troubles with any of our solutions, you will be able to get in touch with us through our live chat and we can supply you with the needed information or assist you to troubleshoot the issue. You'll have to open a support ticket for some problems that need longer time or the assistance of a system administrator, but for the majority of basic troubles you'll get help right away.