There are several ways to get in touch with the hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you choose is a ticketing system. This is the easiest communication channel for several reasons. In case no client service staff representative is available at the moment and they’re all occupied, a phone call may not be answered, but a ticket will invariably hit home. Besides, you can copy & paste extensive bits of info without having to worry about spelling mistakes, and in case a specific problem requires more time to be solved or a number of responses must be exchanged, all the information will be in one and the same place, so each party can always see the comments provided by the other one. The downside of using tickets to contact your hosting provider is that they’re often separate from the web hosting platform, which implies that if you have to supply information or to adhere to instructions, you will have to use at least 2 separate admin dashboards and this number might increase in case you want to administer multiple domains. Moreover, lots of hosting companies reply to tickets after several hours, or even once in every 24 hours, and for you as a client, this means wasted time while awaiting an answer.
Integrated Ticketing System in Shared Website Hosting
In stark contrast to what you may find with numerous other hosting providers, the trouble ticket system that we use with our shared website hosting is included in the Hepsia hosting Control Panel, which is included with all accounts. You will not have to memorize several log-on names and passwords, as you will be able to manage your tickets and the hosting account itself from a single place. So, in case you’ve got an enquiry or chance upon a problem, you can contact our client service team members straight away. Our ticketing system offers a smart search option. This implies that even if you’ve submitted lots of tickets through the years, you will be able to track down the one that you need with ease. On top of that, you can check knowledge base guides to troubleshooting common issues.