Lots of individuals who start using their first web hosting account, or change companies, typically have inquiries with regard to how certain procedures are carried out or have difficulty setting up various things like e-mails, website settings, etc. For this reason, a lot of web hosts have compiled documentation with common questions and problems in order to help their clients obtain information swiftly and easily. Consequently, the technical support staff representatives can devote more time to real problems that some clients may be facing, because the solution for the smaller things will be available on the web and customers can easily tackle them without getting in touch with the client service staff. Having exhaustive documentation is exceptionally important, especially for new clients without any experience, as the hosting service involves an array of functions and lots of individuals can get baffled about what to do. A good knowledge base can both help you accomplish the procedures that you need and acquaint yourself with how the web hosting service functions in general.