The client support that you can receive from your shared website hosting company is very important, regardless if you have pre-sales questions and you are not a customer yet, or you have a technical trouble with an existing account. Prompt and correct information about a question or a problem will save you lots of time and efforts, not mentioning that this can often be an indicator that you're ordering from a real hosting supplier not from a reseller. If you get a hosting account through a company that does not own its servers and it can't access them directly, it is likely that you will wait for a couple of days in order to receive a reply to your question, thus your websites may remain offline for a long time. In comparison, a supplier which offers various options for communication and has a tech support team that is available at any time will assist you to right away and help you minimize or entirely avoid any kind of downtime and prospective losses.
24/7 Customer Support in VPS Hosting
When using our Linux VPS hosting, you will not ever have to wait for more than an hour to receive assistance for any problem that you could experience with the server or the software which comes pre-installed with it. We guarantee this short answer time for all tickets which you open through your billing Control Panel or emails which you send to our technical support crew. We have local telephone numbers in several countries globally plus a live chat service where we are able to help you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 through the various means of communication, so whatever your question or issue is, there's always someone to help you out quickly. In the event that you need help with third-party software, which you cannot set up or which gives you troubles, you are able to take advantage of the Managed Services upgrade package that we provide for all our VPS plans.
24/7 Customer Support in Dedicated Web Hosting
If you buy a dedicated server through us, you will be able to contact us anytime using a number of channels and the max time that you'll need to wait for a response is approximately 1 hour, so you can forget about waiting a whole day. Our customer and tech support service is present 24/7 no matter if it is a weekend or a holiday and we will support you with anything relevant to the apps which are pre-installed on the server. To get in touch with us about a tech matter, you'll be able to open a trouble ticket through the Help section of your billing Control Panel or you could send us an email. In case you have any common questions or you'd like to find out about our hosting solutions before you order, you can also use our live chat or you can call one of the local telephone numbers that we have in several countries around the globe. In case you need help with third-party software that you cannot deploy or manage properly, you will be able to add the Managed Services upgrade to your plan and our system administrators will assist you.