Being able to communicate with your cloud website hosting supplier any time you have any questions or experience any issues is very important and how fast they'll reply and take action is essential, particularly if your site is business-oriented, as more downtime could mean losing prospective customers. The support solutions are usually a quick way to distinguish actual providers from resellers. The latter typically reply only to email messages or support tickets and you'll need to wait for a day or even more to get a reply. When the trouble requires a few replies, you'll end up losing a few days so as to get a basic problem fixed. Using the services of an authentic and reputable website hosting company, you should be able to contact the support anytime and get an instant response whatever the problem or the question is - pre-sales, customer or tech one.

24/7 Customer Support in Cloud Website Hosting

The customer and technical support services for our cloud website hosting plans are twenty-four-seven, thus you can forget about waiting for a couple of days to get assistance. In case you aren't our client yet, you can give us a call, chat with an agent or send an e-mail. If you already have an account, you'll be able to open a support ticket in addition to the other three methods of contact. You can select the most appropriate way to contact us depending on what your location is or what hardware you're using. We will help you for almost any hosting-related query that you have or issue that you may encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you could open a ticket, but even then the maximum response time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Servers

We are aware how essential it is to get quick assistance, particularly when your website is not functioning effectively for whatever reason. All of our semi-dedicated service feature 24/7 customer and technical support, which means that if anything comes up, you're able to use various ways to let us know - telephone line with a few local numbers around the globe, live chat, e-mail messages and support tickets. The first two methods are for billing, pre-sales and common matters, so that if you don't have an account yet, for instance, you will be able to get more details regarding our solutions, or we will assist you with less complicated tech issues. The next two options are for solely technical issues or everything that is more time-consuming because it is quicker to track the dialogue between you and our support crew. The warranted maximum reply time for them is just an hour, the typical one - 15-20 minutes, so you won't need to wait for an entire day in order to receive support as you may need to do when using the services of various other providers.

24/7 Customer Support in VPS Servers

If you acquire a VPS server from us, you will be able to use several different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, we now have a couple of local telephone numbers in the United States of America, Great Britain and Australia plus a live chat service. If you are an active customer and you need help with a technical issue which requires more time to investigate or resolve, you can open a ticket through your billing account or you will be able to send an e-mail message and we'll take care of the trouble and send you an answer within the hour. The answer time is guaranteed 24/7, which includes holidays and weekends, still for the vast majority of issues it takes less than 30 minutes to receive support. The support service covers the VPS as well as all pre-installed software it comes with, so in case you need help with third-party applications, you will be able to check the additional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Servers

All of the dedicated server packages that we supply include 24/7 support via different methods of communication and with a one-hour maximum reply time guarantee. If you want to learn more about the plans or you have various billing or general questions, you are able to call one of the local numbers we have worldwide or you can use our live chat support and speak with a live representative. For solely tech matters that require the help of a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an e-mail message, since these channels are more appropriate to keep track of a certain problem. The answer time for them rarely exceeds 30 minutes, therefore you can forget all about having to wait for an entire day so as to receive help. Our support service is available for all of the server-related issues, including the pre-installed software. In case you'd like to receive help with third-party apps, you can consider obtaining the Managed Services upgrade that we offer with all the plans.