If you are a site owner, a problem can always appear and it does not necessarily need to be connected with the hosting service itself. For instance, something could go wrong when you bring a script up to date or some critical content may be edited or deleted incidentally. Whatever the nature of the problem might be, you will have to get in touch with the support staff and request them to recover a backup or to help you fix the problem that you’re confronting. How quickly they will do this will predetermine how much time your sites will be offline. For certain sites like social networks or e-stores, a recurrent outage can often mean losing visitors and cash. That said, it is of high importance that you use the services of a web hosting company that provides not only a good customer service, but also a timely one.

One-Hour Response Guarantee in Cloud Website Hosting

With a cloud website hosting from our company, you can forget about waiting for hours and hours on end, or even all day, to obtain a reply to a support ticket or an email. Irrespective of when you contact us, we’ll reply to you within less than 1 hour with any technical and pre-sales inquiries that you might have. As a matter of fact, our real reaction time almost never surpasses twenty-thirty minutes. As we are at your service 24 hours a day, 7 days a week, 365 days a year, you will always obtain support in a well-timed manner and we realize precisely how important that is in the Internet era. As soon as you contact us, we will reply to your inquiries. In case you chance upon any technical predicament, we will solve it instead of you, or we will give you all the needed information in case there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

Due to the fact that we understand just how critical it is to receive prompt support, we guarantee that you won’t ever need to wait for more than one hour to receive a response to any ticket that you send via your semi-dedicated server CP. The fact is, you will seldom need to wait around for more than 20 to 30 minutes and this applies to any query irrespective of what its nature is – technical, billing or general. Also, our technical and customer support team is working 24x7, which is why even in case you post a ticket during legal holidays, you will invariably obtain a fast response, which will include the answer to a question, the solution to a problem or the details needed to solve an issue yourself – if there is something that you need to do on your end. With us, you won't ever have to waste a whole day waiting for an answer like you would with a lot of other hosting providers.