A live chat is a real-time way of communication between a web hosting supplier's support team and its clients. It's a very efficient method to get some information about the web hosting services or have some problem resolved since you are talking with a live representative. The advantages of using a live chat service rather than calling or opening a ticket are the reduced possibility of mistakes at the time you exchange information like usernames or domain names, the more rapid response time because the communication is real-time as well as the fact that you do not have to stay on the chat all the time - you're able to do something different while the representative investigates the issue in question. In addition, you'll be able to join a live chat room from any computer which is connected to the web, avoiding the phone costs that you will need to pay if you're calling to a different country.

Live Chat Support in Cloud Website Hosting

We provide a live chat support service for all of the cloud website hosting that we offer and we can assist you with almost everything live. If you don't have an account with our company yet, we will be able to give you more info about the packages in order to help you to choose the most appropriate plan. If you are an existing client, we can help you with any general or billing matter as well as with a number of common technical troubles, for example an e-mail address setup in a desktop email client. When you are unable to phone us for whatever reason or you are in some country where we don't have a local telephone number, the live chat will be the best way to contact us. Needless to say, some troubles require more time to examine and test, therefore you'll have to open a ticket to our technicians, however, we are able to save you time and help you with many issues on the chat.

Live Chat Support in Semi-dedicated Servers

We provide you with live chat support as part of our services, so if you have any questions about our semi-dedicated service, you will be able to talk with our customer support team whenever you need no matter if you've already acquired your account or not. Generally, the chat service is intended for pre-sales, billing and general questions and problems, yet we are able to help you with various tech questions as well. We will help you choose the best plan for your websites in case you don't have an account yet, we can answer any kind of billing questions or concerns you could have or we can help you with installing your new email address on your personal computer or smart phone - all of this will be done timely since our live chat service is accessible all day long, every single day. Whenever you want support, you're able to chat with an agent and save a lot of time.