A ticketing system is the most popular channel of communication that hosting companies offer to their customers. It’s usually part of the billing account and is the best way to handle a problem that requires a certain period of time to examine or that has to be escalated to a system administrator. In this way, all replies added by either party will be kept in the same place in case somebody else needs to work on the problem at hand and the info already exchanged in the ticket will be available to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it’s not part of the web hosting Control Panel, which implies that you’ll need to sign in and out of at least 2 accounts to execute a given operation or to reach the hosting company’s help desk team. If you want to administer a handful of domains and each one is hosted in a separate account, you will have to use an even larger number of accounts simultaneously. Moreover, it may take a substantial period of time for the hosting provider to process your tickets.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we use for our cloud website hosting isn’t separate from the hosting account. It’s an integral part of our full-featured Hepsia Control Panel and you’ll be able to access it at any moment with just several clicks, without needing to sign out of your hosting account. The ticketing system comes with a quick-search field, so you can track down the status of de facto any trouble ticket that you have already sent, in case you need it. You can also see knowledge base articles that are relevant to different problem categories, which you can select, so you can learn how to solve a specific issue even before you send a ticket. The response time is maximum 1 hour, which means that you can get quick assistance at any time and in case our customer support staff suggests that you do something within your hosting account, you can do it instantly without logging out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we use is integrated into the Hepsia Control Panel, which we’ve developed for our semi-dedicated service, which means that you will not require some other platform to contact our help desk support staff – you can do it on the spot the moment you come across an obstacle. Posting a new ticket takes a couple of clicks of the mouse and finding an older one is equally simple. With our intelligent search box, you can swiftly find any ticket that you’ve opened in the past. You can open a ticket at any given moment since our customer support team members are working 24-7 and respond in no more than an hour, although it seldom takes that much to get a response. With the Hepsia Control Panel, you will have everything in one place and you can forget about using two or more platforms to solve a simple issue.