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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first step you should take is to push the Help button, which is present on each page. A pop-up window will open. It contains in-depth information about all the actions that you can perform on that particular page. Each pop-up menu shows up on the very same page so that you can quickly return to your work.

Video Tutorials

We have a wide library of educational video clips explaining how to work with our hosting Control Panel. They're meant for those of you who want to see how things are getting done instead of just reading articles. Thus, everyone can swiftly find their way around our web hosting Control Panel by merely watching our step-by-step how-to video clips.

F.A.Q.

If you can't discover the answer you searching for, take a peek at our extensive Frequently Asked Questions database, which includes questions asked by real clients and offers real solutions. We frequently "revamp" our Frequently Asked Questions database with new questions & answers so as to embrace all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't find the answer you searching for in the Frequently Asked Questions database either, you can contact our fantastic team of client support engineers available 24x7 and ready to help you with any question. Each trouble ticket you open will be replied to within 1 hour (the average support ticket response time is just 20 minutes), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 213595

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com